Return Order in ECC from CRM service Order

ControlObjective is to enable CRM service order to create return order only when required.

Prerequisite –

·         CRM service order is functional.

·         CRM and ECC areintegrated.

·         ECC sales order is functional and has same name as CRM service order.

·         ECC sales order has external number range and CRM service order has internal number range.

Configuration –
IN CRM

Maintain Item category RET as alternative item category in CRM service order item category determination.

SPRO – CRM – Transaction – Basic Settings – Define Item category determination

Note: Maintain Usage as RERQ

Maintain copy control

SPRO – CRM – Transaction – Basic Settings – Copy control for Business transaction – Define Copy Control for Item Categories

Source Item Category	Z*(sales item category – copy of standard sales Item category)
Target Item Category	RET
Description	Damage Return
Copy Condition	D Copy all conditions

Define Action Profile

SPRO – CRM – Transaction – Basic Function – Actions – Actions in transaction- change action in condition -  Define action profile and actions

Create action profile

Action Profile	Z_order_Return
Description	Order Return
Category of Object Type	·         (Business Object Repository)
Object type name	BUS2000131
Context Class	CL_DOC_CONTEXT_CRM_ORDER

Save

Go to next level of configuration, click on Action Definition

Action Definition	Z_Damage_return
Description	Return
Processing time	3 Immediately
Processing time not permitted	No restrictions
Changeable in dialogue	*
Executable in dialogue	*
Display in tool bar	*
Determination Technology	Determination using Conditions that can be transported
Rule type	Workflow Conditions
Action Merging	Max 1 Unprocessed Action for each Action Definition

Go to next level of configuration, click on processing type

Assignment/ Change Using Value Help in List	Method call
Method	Copy_Item_Local

Click on Processing Parameters

Create

Element	ITM_Type_Usage
Name	ITM_Type_Usage
Short Description	ITM_Type_Usage
Tab Page Dtype
Structure	CRMT_ORDERADM_I_WRK
Field	ITM_TYPE_USAGE
Initial Value
	RERQ

Save

Element	ITM_Type
Name	ITM_Type
Short Description	ITM_Type
Tab Page Dtype
Structure	CRMT_ORDERADM_I_WRK
Field	ITM_TYPE
Initial Value
	RET

In ECC

Define Usage

SPRO – Sales and Distribution – Sales document type – Sales Document Item – Define Item Usage

Maintain – RERQ as usage

SPRO – Sales and Distribution – Sales document type – Sales Document Item – Assign Item Categories

Saty	ItCGr	Usg	Hlevlitca	DfItca	Mltca
Z*(sales order same as CRM service order type	Norm	RERQ		Z*(same as CRM item category)	RET

Maintain copy control for Return delivery for ECC sales order which is mapped to CRM service order

Logistic execution – shipping – copying control – specify copying control for deliveries

Click on header

Target delivery type	LR
Source sls doc. Type	Z*
Order Requirements	001
Combination Requirmt	051
Header Data	001

Save 

Executing Transaction

Create Service Order – enter partner data – Enter Product (this material should be available in ECC) – Got o Action tab page – Select material and manually activate action – Save.

Result

Product will duplicate as another line item with ‘Item Category -RET’.

Product will duplicate in ECC with Item category RET – Create a delivery with reference to order in ECC it will create return delivery.