Service order management 
– helps to perform technical analysis of a reported technical problem with multi-level categorization, and assign correct services and spare parts.
– helps to perform technical analysis of a reported technical problem with multi-level categorization, and assign correct services and spare parts. Service ticket management 
– helps agent to report any service request and perform end – to- end service support within defined service levels
– helps agent to report any service request and perform end – to- end service support within defined service levelsComplaint management
– enables the agent to quickly and efficiently create complaints related to a reference document or object and fulfill the follow – on task such as creation of credit memos or return.
– enables the agent to quickly and efficiently create complaints related to a reference document or object and fulfill the follow – on task such as creation of credit memos or return.Case management
– allows to easily cluster reported issues in tickets and orders (of the same issue type), within one case.
– allows to easily cluster reported issues in tickets and orders (of the same issue type), within one case. Product registration
- helps to quickly search and maintain Installed Bases
, search maintain or create objects.
- helps to quickly search and maintain Installed Bases, search maintain or create objects.Knowledge Search
– helps identifying solutions to registered problems.
Download CRM service Managing High-Tech Services Using a CRM Strategy
– helps identifying solutions to registered problems. Download CRM service Managing High-Tech Services Using a CRM Strategy
CRM mobile service
- this application is designed to meet field service needs like creating service order, complaint reporting confirmation of an activity. Mobile client works in offline mode but has access to essential data like Business partner, products etc.
- this application is designed to meet field service needs like creating service order, complaint reporting confirmation of an activity. Mobile client works in offline mode but has access to essential data like Business partner, products etc.Internet customer Self service
(ICSS) is web based application it supports Business-to-Customer (B2C) and Business-to-Business (B2B) both of these application run independently. This application helps organization reduce interaction cost and increase customer satisfaction by delivering more convenience. ICSS supports, account self registration, Knowledge management, Contact us function, product registration, request management, installed base management.
(ICSS) is web based application it supports Business-to-Customer (B2C) and Business-to-Business (B2B) both of these application run independently. This application helps organization reduce interaction cost and increase customer satisfaction by delivering more convenience. ICSS supports, account self registration, Knowledge management, Contact us function, product registration, request management, installed base management. 
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